Cancellation Policy
Welcome to Iswanan.fr ! To ensure a worry-free shopping experience, we have established the following cancellation policy to meet your shopping needs:
1. Free Cancellation Within 24 Hours:If you notice any issues or decide not to proceed with your purchase within 24 hours after placing your order, you may cancel it free of charge with no payment required.
2. Cancellation Within 24–48 Hours After Payment Confirmation: If you decide to cancel your order within 24 to 48 hours after payment confirmation, you will be eligible for a partial refund. This includes a refund of the full shipping cost and 70% of the product purchase price.
3. Orders That Have Been Shipped Cannot Be Canceled:Once your order has been shipped, we are unable to accept cancellation requests. Please carefully confirm your purchase decision before placing the order to avoid any unnecessary inconvenience.
Our goal is to provide you with high-quality products and services while building a relationship based on trust and respect. If you have any questions or need more information about our product cancellation policy, please feel free to contact our customer service team. Thank you for choosing Iswanan.fr, we look forward to providing you with an enjoyable shopping experience!
Contact Us: 7:00 PM to 4:30 PM, Monday to Friday (EST)
Company Address: 408, 4th Floor, Building 7, Tianye A Industrial Zone, No. 2239 Tang Chang Road, Tanglang Community, Taoyuan Street, Nanshan District, Shenzhen, Guangdong, China
Customer Service Contact Number: +86 134 8988 5489
If you have any questions, please feel free to contact us at any time: iswananservices@gmail.com
