At Iswanan, we are committed to providing exceptional service when you purchase personalized gifts on our independent platform. We are proud to offer a 90-day return/exchange policy, ensuring your complete satisfaction with the personalized gifts you purchase. Whether it is a personalized wooden family tree frame or a custom name light sign, we will do our best to ensure a joyful and worry-free shopping experience.

1. 90-Day Return / Exchange Policy:We offer a flexible return and exchange policy, allowing you to request a refund or exchange for personalized gifts within 90 days after receiving the product, ensuring your satisfaction.

5. Creative Personalization: We encourage you to unleash your imagination and creativity by customizing our products with elements you love. Create a personalized gift that reflects your unique style and thoughtful heart. If you have additional customization ideas, please feel free to contact our customer service representative at iswananservices@gmail.com.

Return / Exchange Conditions:

1.Prior communication with customer service is required for returns or exchanges.

2.Products must be returned within 90 days after the order is placed.

3.Items must be in their original condition, without scratches or intentional damage.

4.Customers are responsible for return/exchange shipping costs of $10.

Products Not Eligible for Refunds:

1.Products exposed to corrosive substances or chemicals that may alter their appearance. These chemicals include, but are not limited to, liquid silver polish, swimming pools, hot tubs, and spas. Oxidized silver is easily damaged.

2.Products damaged due to misuse, improper handling, or inadequate maintenance.

3.Products that exceed the return processing time limit (90 days after the order date).

4.Partial returns or exchanges of items that belong to a set are not accepted.

5.Personal reasons such as change of mind or change of preference.

6.If a package is lost due to an incorrect delivery address provided by the customer, we will not be responsible for the loss. In this case, a refund cannot be issued.

Return / Exchange Process:

Step 1:If you are not satisfied with the product received, please contact our customer service representative for assistance at: iswananservices@gmail.com.

Step 2:Place the item back in its original packaging and seal it carefully.

Step 3:Drop off the package at your local post office.

Step 4:Once we receive your package, we will process the return or exchange according to the terms and issue a refund or exchange to your account (approximately 5–7 business days). We will also send you an email after your return/exchange has been processed.

After receiving and inspecting your return, we will send you an email to confirm receipt of the returned item. We will also notify you whether your refund/exchange request has been approved or rejected. If approved, we will proceed with the refund or exchange.

Shipping Fee Refund Policy: 

The original shipping fee included in the product payment is non-refundable. Even if you received free or discounted shipping, we still pay the original shipping cost for each order. Therefore:The original shipping fee ($10) will not be refunded.If you receive a refund, the return shipping fee will be deducted from the refund.If you request an exchange, you will be responsible for the shipping cost of your item ($10).For products that are not damaged but the customer wishes to return, please contact customer service to request a refund. Once we receive the intact product, we will arrange a refund within 2–3 business days.(Note: Shipping costs for this process are borne by the customer and require a $10 shipping fee.)

In the Following Cases, Iswanan Will Refund the $10 Return Shipping Fee:

1.The customer receives the wrong item.

2.The item is damaged, defective, or incorrectly engraved.(For damaged or defective items, customers must contact us within 48 hours of receiving the order.)

Iswanan reserves the right to refuse refunds or exchanges if the returned item is in an unacceptable condition.

Late or Missing Refunds (If Applicable): 

If you have not yet received your refund:Check your bank account again.Contact your credit card company — there may be a processing delay before your refund is officially posted.Contact your bank, as there is often a processing time before a refund is issued.If you have completed all these steps and still have not received your refund, please contact us at: iswananservices@gmail.com.

Conclusion: When you purchase personalized gifts from Iswanan, you can shop with confidence and enjoy the joy of personalization. Our 90-day return/exchange policy aims to provide you with a worry-free shopping experience and guarantee your complete satisfaction.Visit the Iswanan independent platform today and choose a unique personalized gift from our wide collection to surprise your loved ones with love and care. We look forward to providing you with high-quality products and outstanding customer service.Start your personalized gift journey today.